Codex Perductum

I've been a customer of TD Waterhouse then TD Ameritrade for several years. In that time I grew increasingly unhappy with their services. There were tons of nickel-and-dime-you-to-death fees and assorted issues getting things to work right. Not everything was bad. They had good support for online trading. Oh, except for that day when I couldn't log in. That was the moment when I realized that I needed to change brokerages. Not being able to trade on a moment's notice is really bad in today's world. I even heard a news report that said that the electronic exchanges now view 10 seconds as too much delay in one's ability to act on information.

So, I am switching all my services to USAA, which I've blogged about before. They do a good job at almost everything they do.

In a bizarre attempt to make me a happy customer once again, TD Ameritrade just sent me a combination flashlight and multi-way screwdriver kit. This is very confusing to me. Maybe it's a metaphor and I'm supposed to fix the login problems with their website, because that's what would make me a happy customer again.