I had a bad experience with 1and1.com


If you are looking for a web hosting company, you may be inclined to use 1and1.com because they are cheap. I do not recommend them. I have been in a dispute over their root server package for almost six months now. There are two credit card companies involved and about 30 people from 1and1. Every time I call them, or email them, I get a different person who tells me a different policy that the company has. Each contact requires hours of my time and ends unresolved with a situation that is bad for both me and 1and1.com.

The substance of my problem is that they would not let my root server host a virtual machine in a bridged configuration because their network switches shutdown my Internet connection whenever they saw more than one MAC address coming from my machine. If you are going to run a web server in a virtual machine, you must have this ability. I contacted their tech support who refused to change the set up. Then they refused to give me my money back despite an advertised money-back guarantee. In the process they shut down access to my website on 3 or 4 occasions (a different package they offer), they charged and refunded my credit card 3 times, and they told me the issue was resolved and not resolved about 5 times. I'm still dealing with this issue today.

Instead, use speakeasy.net. The first person who picks up the phone will know what they are talking about and will solve the problem.

(Stuff That I'm Messing With) Permanent Link made 5:00 PM | TrackBacks (0)

Comments (2) Make a Comment

old article from 06

Posted by: at February 11, 2009 3:20 PM

But I think they are still a bad company.

Posted by: Don at February 11, 2009 3:58 PM

Post a comment